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Merchandise we sell
All items we sell are 100% brand new, in sealed packaging direct from the manufacturer.
We do not sell any re-manufactured, re-furbished, or counterfeit merchandise.
Payments
We accept Paypal, Checkout with Visa, Master Card, Discover, & American Express, and Checks & Money Orders. We can also process credit card orders by phone, but prefer to complete transactions online.
Security
Every online order that you place at this site is 100% secure. Your Paypal or credit card payment also give you the protection you need.
Returns
Returns are accepted only in the case where we made a mistake and shipped the wrong item or defective item. If an item was received defective or not as ordered, we will replace it at our shipping costs.
An item can be returned if you changed your mind or don't like it, but it will be subject to a 20%-25% restocking fee, and return postage at your expense. Please email to info@supremekitchenbath.com for an RMA and return instructions.
Notification must be sent before returning anything.
Stock
We typically have most of our products available for immediate shipment at any given time. Orders are typically processed the same business day, or a day later, depending on the items. On rare occasions, an item you purchased may actually be out of stock.
If an item in your order is out-of-stock, you will promptly receive an email notification of the backorder and the approximate available date.
Shipping
Our shipments arrive fast, as we have several shipping points and orders get shipped from the point closest to you. We ship by UPS, USPS, etc. Bulky items get shipped by motor freight.
We ship daily every business day, except for Saturday, and on Fri shipping close at 12:00 Noon.
Shipping International
We ship international too, by UPS or USPS or motor freight when necessary. All customs fees, border duties, taxes etc. are the buyers responsibility. If you want to find out what the fees would be, please contact your local UPS or Post Office, as fees vary by specific areas and provinces.
Shipping with USPS can delay shipping with approx. 1-2 days.
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